They quality of this piece is very good, but not for me. I was hoping to come close to my solid hickory flooring that Somerset discontinued. If you are looking for engineered hardwood flooring this is definitely one too consider.
I bought this product after reading about how good it is. But, although there’s a tip, there are no instructions as to what else is needed. Thanks!
Good quality, good service.
I ordered 2000 sqft of select grade red oak and it was at a better price than local stores even after shipping charges. Quality looks good with minimal damaged pieces and overall uniform look I expected from select grade. I took a star off only because of the FedEx experience. Initial delivery was set as Thursday per tracking information so I hired a crew to help move the 3 pallette worth of hardwood inside. It was a no show that day. I called FedEx and after hopping from automated answering to a human and then another human in freight dept. despite answering automated response for a freight shipment I was told shipment is not in local warehouse and would arrive next day. We then scheduled for a Monday delivery due to weather and I would get a 30min courtesy call prior to delivery. Monday again crew ready to go but tracking says end of the day nothing else. I called around 2:30pm FedEx and again auto to a customer service rep and then to a freight rep, I was told it will be around 3:30pm delivery. At 3:30pm I received a call from the delivery person. Saying he is running late and will be there at 4pm. He finally showed up at 4:25pm. One of the palettes was broken and it took a long time to unload it from the truck and at one point it was about to fall off the lift. One advice: check your tracking from PC vs smartphone. Tracking system mentioned 4pm delivery time on the PC while smart phone link shows a simpler website stating by end of the day. Not sure it always shows 4pm as an end of day delivery or not. Had I known 4pm, I would have scheduled the crew to 4pm and would have paid less money. Even after this painful delivery, I was able to save money and get a good quality product. Will buy again without hesitation.
